Please also read the COVID-19 policy
A 24 hour notice cancellation policy is in place. If you cancel your appointment/session with less than 24 hours notice the full payment will be taken. You can cancel or change your booking by following the link in your booking email or by contacting Lin- email@example.com.
If you are cancelling due to Covid-19 related symptoms or requirements for isolation/quarantine I kindly request you give as much notice as possible and your class or session can be rescheduled. In this instance the 24 cancellation policy does not apply.
In some unseen circumstances Lin may need to cancel a class/session with no notice. In the event of this happening you will be given the option to transfer your class to another date or receive a refund.
For blocks of classes or a course of classes all dates need to be booked and paid for. No refunds will be given except in exceptional circumstances.
Health and suitability for classes.
By booking and attending class you agree:
That you are participating voluntarily in the class with Lin Leong. You agree that you are in suitable physically health and that you have no medical condition that would prevent your full participation.
You agree that you will alert the teacher prior to class of any injury, health condition or restrictions which are relevant to the class.
All new students must complete the health form during booking. If you are an ongoing student please complete the health form every 6 months or earlier if it requires updating. You can also access the form via your confirmation booking email.
Online classes and sessions are via Zoom. Zoom isn’t fully protected from a data security point of view and so you may wish not to share certain information during the class/session.
Prior to initial 1:1 sessions Lin will call you to obtain any relevant personal information. If there is anything you wish to discuss separately at any time please let Lin know and she will call you.
If you choose to have your camera switched on, everyone joining the online class will be able to see you and anyone else who is in the room and in view. You have the option to switch your camera off which means you will see me but I can’t see you.
Efforts and expertise are always in place to keep you safe. However in an online class Lin cannot provide input in the same way as an in person class. You are always encouraged to work within your ability for that day and this is more important when practising online. Please ensure you are in a place at home that provides additional support, if required, when standing and any other support that may be required. This may require you to move to a different part of your home during a class to keep yourself safe and secure.
Lin cannot be held responsible for any technology or connection problems that you may have. In the event of Lin having technology or connection problems the class may be cancelled in which case you will receive a refund or a transfer of your class to an alternative date. If a significant portion of the class has already been completed then the class may finish early, with no refund or transfer of payment.
Classes/workshops are recorded. It is only Lin’s screen that is recorded, however if you unmute and speak during the class/workshop then your voice and your video may be captured on the recording. As an alternative, you also have the option to send a private message in the chat function of Zoom.
Please refer and read Lin Leong’s privacy notice for further detail https://www.linleong.co.uk/privacy-notice/
Your data is collected when booking and paying online and may be used to; contact you with information about the booking and with information about Lin Leong’s services which may be of interest to you. Bookings use Acuity Scheduling and only essential data relating to your booking is collected. You can create an account if you wish but it is not essential. Pre-recorded courses are held and accessed on Thinkific.
Your data is not shared with any third party.
Change of policy
Terms and conditions may change without notice and so please read them with every booking.
If you’d like to find out more or to discuss your needs please get in touch;
Phone 07841 763604